These general terms and conditions along with all materials referenced herein (“Agreement” or “Terms”) form a legal agreement between Stockholm Exergi AB, corporate identity number 556016-9095, 115 77 Stockholm, Sweden (“Stockholm Exergi”, “we”, “us”), and the Customer or User (as defined below), permitting them to access and use the ComfortID Services subject to the terms of the Agreement. ComfortID is a pilot service operated by Stockholm Exergi. ComfortID is not a separate legal entity, and every reference to “ComfortID” in these Terms means Stockholm Exergi.
Last updated: 8th October 2026
1.1 “Customer” means the legal entity, such as a building administrator or property owner, that is registered as the Customer with access to the Services ordered and that decides which buildings and apartments take part in the Services.
1.2 “User” means a natural person, such as a resident, who has been invited to the Services, directly or through a Customer, and who has created a user account.
1.3 “Services” means ComfortID’s cloud-based services, including the web application and mobile apps, as made available by Stockholm Exergi from time to time, such as, but not limited to, providing thermal comfort trajectories, heating control and comfort optimization, analysis tools for customer satisfaction and other services.
1.4 “Customer Data” means data that the Customer or its Users submit to the Services, and building and device data generated by the Services for the Customer’s buildings. Customer Data includes personal data.
1.5 “Privacy Policy” means the ComfortID privacy policy available at https://comfortid.org/privacy-policy, as updated from time to time.
1.6 “Starting Date” means the date the Customer or User registers for the Services, or another date stated in the offer presented to the Customer.
2.1 Customers and Users get access to third-party open or non-open data when using the Services.
2.2 Customers and Users may submit thermal comfort ratings, preferences and related data to govern the thermal conditioning of indoor premises when using the Services. Giving comfort ratings and other optional information is voluntary, as further described in the Privacy Policy.
2.3 Customer Data uploaded to the Services will be deleted from the Services upon the Customer’s or the User’s request, subject to the retention periods and the legal exceptions described in the Privacy Policy (for example bookkeeping requirements). Stockholm Exergi does not share Customer Data with third parties except as described in Section 6 of these Terms and in the Privacy Policy. Stockholm Exergi applies appropriate technical and organizational security measures to protect Customer Data, as described in the Privacy Policy.
2.4 Between Customer and Stockholm Exergi, Customer retains all rights to the Customer Data that it submits to the Services. This does not affect the rights that individuals have under data protection law in respect of their personal data. Customer is liable for, and shall indemnify and hold Stockholm Exergi harmless from, any third-party infringement claims caused by Customer’s submission of data in breach of this Agreement or by any other non-compliance by Customer with applicable law.
2.5 Stockholm Exergi may use Customer Data in anonymized or aggregated form (no longer relating to an identifiable person) for research and to improve its models and the Services, as described in the Privacy Policy. Stockholm Exergi may share such data with its research partners. Research partners receive personal data only where the Privacy Policy states this.
2.6 Stockholm Exergi may make changes to the Services and its features. Should a change be detrimental to Customer, however, Customer will be informed of such change in advance and have a right to cancel its subscription with immediate effect.
2.7 Stockholm Exergi offers subscription-based access to the Services. The Services are currently offered as a pilot, performed in cooperation with Kungliga Tekniska Högskolan (KTH) and RISE. Stockholm Exergi may end or change the pilot, and will give the Customer reasonable advance notice if the Services are to be discontinued.
2.8 Stockholm Exergi may send information via email to the Customer and Users regarding the Services and developments in the Services. Newsletters and similar marketing are sent only on the legal basis stated in the Privacy Policy, and recipients may unsubscribe at any time. Separate conditions may apply to future services.
2.9 Stockholm Exergi may engage subcontractors to perform the Services, including the processors listed in the Privacy Policy. Stockholm Exergi is liable for a subcontractor’s work as if it had been performed by Stockholm Exergi.
3.1 Request for support or reports on errors regarding the Services should be done by sending an e-mail to support@comfortid.org. All support communication will be in English.
3.2 Normal support hours are from 09:00 - 16:00 CET/CEST Monday-Friday.
3.3 Stockholm Exergi is not obligated to provide the Customer or Users with any technical or other support for the Services during the term of any free trial period, pilot period or beta testing period.
4.1 Customer is granted a non-exclusive right to use the Services solely for internal use in its organization and for their intended use. A User is granted a non-exclusive, personal right to use the Services for the thermal comfort of the User’s own home.
4.2 Stockholm Exergi and/or any third parties shall retain all right, title and interest to the Services, including all patents, copyrights, trademarks, trade secrets and other proprietary rights to analyses, calculations, models, forecasts and systems contained in the Services or otherwise provided as part of the Services.
5.1 Access to the Services is personal. Individuals at Customer, and Users, may not share access.
5.2 Customer and each User are responsible for protecting and keeping username(s) and password(s) secure from unauthorized use.
5.3 External redistribution of the Services or of data obtained from the Services is prohibited, other than to the extent necessary for the Customer’s internal use or for the exercise of rights under mandatory law.
5.4 Customer and Users may not extract data from the Services via an automated process, such as a bot or webcrawler or other method of scraping data. However, Customer may subscribe to the API access as offered by Stockholm Exergi. This section does not limit anyone’s right to receive a copy of their personal data under the Privacy Policy and data protection law, and such a copy is provided free of charge on request.
5.5 It is Customer’s and User’s responsibility that they have the technical infrastructure, equipment and software needed for use of the Services. Stockholm Exergi is not responsible for any faults and defects in such infrastructure, equipment and software.
5.6 When uploading data to the Services, Customer and Users shall ensure that the data is (i) free from viruses or other malicious content, (ii) in the agreed format, and (iii) otherwise cannot damage or interfere with the Services. Stockholm Exergi provides backups for the Services. Customer is responsible for back-up of its own data beyond what is included in the backup service.
5.7 If the offer presented to the Customer so states, Customer agrees to serve as a reference customer. This includes to be listed on the ComfortID website and to agree on a joint press release which shall be accepted by both parties before published. Stockholm Exergi may then also refer to Customer’s name when communicating with third parties. Reference use never includes personal data of Users.
5.8 Customer is responsible for and warrants that the use of the data it submits to the Services, and its own use of information obtained from the Services, will comply with all applicable laws and regulations.
5.9 Customer and Users may not use the Services in a way that causes Stockholm Exergi or a third party harm. If Customer or a User becomes aware of the Services being used in violation of these provisions, they shall immediately terminate such use and inform Stockholm Exergi of the violation.
5.10 Customer shall invite only persons who are entitled to take part in the Services in the relevant building or apartment, shall provide correct contact details for them, and shall ensure that its Users are informed that the Customer is invited and that Users are given access to the Privacy Policy and these Terms.
5.11 Users accept these Terms when they create a user account. A User is not responsible for the Customer’s obligations in this Agreement. A User can stop using the Services, delete optional data in the account or ask for the account to be closed at any time. Calculated heating schedules and temperature trajectories can always be overridden by manual temperature requests, within the limits set by the building.
6.1 Stockholm Exergi is the controller of the personal data that it processes in connection with the Services, as described in the Privacy Policy. This includes personal data of Users and of contact persons at Customers.
6.2 Where the Customer, as building administrator or property owner, itself collects personal data, discloses personal data to Stockholm Exergi (for example contact details of residents to be invited) or accesses information about Users or their homes through the Services, the Customer acts as an independent controller of that processing. The Customer is responsible for having a legal basis for it, for informing the persons concerned and for complying with applicable data protection law.
6.3 The Customer’s access to information about Users and their homes is limited to what is described in the Privacy Policy. Users can only see data of the buildings and zones to which a building administrator has explicitly assigned them.
6.4 Stockholm Exergi implements technical and organizational measures to protect the personal data and complies with applicable privacy regulations. Processors and recipients of personal data, and any transfers outside the EU/EEA, are described in Sections 6 and 7 of the Privacy Policy.
6.5 Requests to exercise data protection rights, such as access, rectification, erasure, restriction, portability, objection or withdrawal of consent, should be sent to Stockholm Exergi using the contact details in the Privacy Policy. Stockholm Exergi will assist the Customer, within reason, to respond to requests from persons concerned that relate to the Customer’s own processing.
6.6 If there is a conflict between these Terms and the Privacy Policy regarding the processing of personal data, the Privacy Policy prevails.
7.1 The fee for the Services, if any, is stated in the offer presented to the Customer, which is part of this Agreement. Customer may have been granted a free trial of the Services, in which case the charges will automatically apply after the expiration of such trial period. Fees are payable by the Customer. Users are not charged by Stockholm Exergi for use of the Services under these Terms unless separately agreed in writing.
7.2 All fees are fixed during the first year (beginning on the Starting Date). Following the first year, Stockholm Exergi may adjust its fees in accordance with any annual changes of the Labor Cost Index for non-manual workers in the private sector (Swe: LCI tjm, SNI 2007 kod J).
7.3 Stockholm Exergi will invoice Customer for the contracted time in advance on thirty (30) days payment terms. Stockholm Exergi will deliver the invoice to Customer via electronic mail. In case of online payment with credit card or similar the fee will be charged in advance.
7.4 If Customer fails to pay by the due date for payment, Stockholm Exergi shall be entitled to (without prejudice to any other right or remedy it may have):
7.5 Customer shall bear sole responsibility for all expenses incurred in connection with using the Services under the terms of this Agreement unless otherwise expressly agreed to herein.
7.6 Any costs incurred by Stockholm Exergi related to a need for assistance with installation of client software etc. will be paid for by Customer, as agreed separately. In the event of travel outside of Stockholm, Stockholm Exergi shall be entitled to reimbursement of per diem expenses and travel expenses.
8.1 Stockholm Exergi may guarantee a specified uptime of the Services as stated in the offer presented to Customer, which is part of this Agreement, unless unavailability results from (i) scheduled maintenance as posted on the Services, (ii) technical problems or the performance or failure of Customer’s equipment, facilities or applications, (iii) compliance with laws, government regulations, orders or requirements, or (iv) circumstances beyond Stockholm Exergi’s reasonable control (see Section 9).
8.2 Stockholm Exergi reserves the right to close access to the Services for maintenance once monthly, with a 7 day advance notice. Exception may apply for severe issues.
Where Stockholm Exergi is prevented from fulfilling its obligations pursuant to this Agreement due to circumstances which are beyond Stockholm Exergi’s reasonable control such as acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability, interruption of, or delay in telecommunications or third party services, failure of third party software or hardware, or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Services, and errors or delays in services from subcontractors due to circumstances as stated herein, such circumstances shall constitute an excuse which occasions a postponement of the time for performance and a release from liability in damages and any other penalties.
10.1 To the extent permitted by law, the Services are provided “AS IS” and “AS AVAILABLE” without any express or implied warranty of any kind including warranties of merchantability or fitness for any particular purpose.
10.2 To the extent permitted by law, Stockholm Exergi disclaims all warranties as to the accuracy, completeness or adequacy of information generated by the Services, such as comfort scores, forecasts and vacancy detection. Customer and Users use such information at their own risk.
10.3 Stockholm Exergi does not warrant at any time during the period of this Agreement that access to or use of the Services will be uninterrupted or error-free or that the Services supplied are accurate or correct or that they meet any particular criteria of performance or quality.
10.4 To the extent permitted by law, Stockholm Exergi and its suppliers are not liable for indirect damages or consequential damages, including loss of profits, business interruption or loss of information, arising out of the use of or inability to use the Services, even if Stockholm Exergi has been advised of the possibility of such damages.
10.5 Nothing in this Agreement limits or excludes liability for intent or gross negligence, liability for personal injury, liability that cannot be limited under mandatory law, the mandatory rights of Users who are consumers, or the rights of individuals under data protection law, including the right to compensation.
10.6 The Services provide comfort optimization and are not a safety function. Nothing in these Terms changes the heating supply obligations that exist between a User and the User’s landlord or property owner.
11.1 Changes to the specifications of the Services are governed by Section 2.6.
11.2 The Terms and Conditions may change over time. Significant additions or amendments will take effect from the time when they have been communicated to the Customer and Users in writing, for example by email or through the Services. Other amendments will take effect from the time they are published on the ComfortID website.
Any feedback, comments, or suggestions Customer or a User may provide about the Services is entirely voluntary, and Stockholm Exergi will be free to use such feedback, comments or suggestions as it sees fit and without any obligation to the provider. Feedback that contains personal data is handled in accordance with the Privacy Policy. Feedback can be submitted by mail to support@comfortid.org.
13.1 This Agreement will commence as of the Starting Date.
13.2 Following an initial subscription period, the Agreement with the Customer will automatically be renewed for periods equal to the initial subscription period, unless either party terminates this Agreement by written notice to the other party at least ninety (90) days’ prior to the next period. The termination will then take effect at the end of the current subscription period.
13.3 Either party shall have the right to terminate this Agreement by written notice to the other party if:
13.4 A User may stop using the Services and ask for the account to be closed at any time. Stockholm Exergi may suspend or close a User’s account if the User materially breaches these Terms, or if the User’s access ends because the Customer’s agreement ends or the User no longer lives in the relevant building or apartment.
13.5 Upon the expiration or termination of the Agreement with a Customer, the Customer shall cease using the Services. At the Customer’s request made within thirty (30) days after expiration or termination, Stockholm Exergi will make the Customer Data that the Customer is entitled to receive available in a structured, commonly used and machine-readable format. Thereafter personal data is deleted or anonymized in accordance with the Privacy Policy, subject to the legal exceptions described there.
13.6 Upon termination or expiration of this Agreement all rights granted under this Agreement shall promptly cease.
13.7 Sections 4.2, 5.3, 5.8, 6, 7 (as regards accrued payment obligations), 10, 12 and 14, and any other provision which by its nature is intended to survive, shall survive termination or expiration of this Agreement.
14.1 This Agreement shall be governed and interpreted according to Swedish law. Any dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall be finally settled by public courts in Sweden with Stockholm District Court as the court of first instance. This does not limit the rights of Users who are consumers under mandatory consumer protection law, including the right to bring proceedings in the courts of their country of residence.
14.2 The parties are independent contractors. Nothing in this Agreement will be construed as creating an employer-employee relationship, partnership, agency relationship, or joint venture between the parties. Each party is responsible for its own taxes, withholding, social security, insurance and other benefits.
14.3 This Agreement may be assigned by Stockholm Exergi to another company, provided that the assignee takes over Stockholm Exergi’s obligations under this Agreement and the Privacy Policy. Customer may not assign this Agreement, or any rights or obligations hereunder, whether by operation of contract, law or otherwise, except with the express written consent of Stockholm Exergi. Users may not assign their rights under these Terms.
14.4 If for any reason a court of competent jurisdiction finds any provision of this Agreement, or portion thereof, to be unenforceable, that provision of the Agreement will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of this Agreement will continue in full force and effect.
14.5 The individual agreeing to the terms of this Agreement on behalf of a Customer represents that they have the authority to execute this Agreement on behalf of the Customer.
14.6 If the offer presented to the Customer conflicts with these Terms, the offer prevails, except for Section 6 and the Privacy Policy.
Stockholm Exergi AB, corporate identity number 556016-9095
ComfortID, a pilot service of Stockholm Exergi AB
115 77 Stockholm, Sweden
Switchboard: +46 (0) 2031 3151
E-mail: info@comfortid.org
Data Protection Officer: dataskydd@stockholmexergi.se
www.ComfortID.org